Help Center

How can we help?

Guides and answers for running your gym on ExeltIQ.

Getting started

Set up your gym, your team and your booking page.

How do I set up my gym?
How do I invite my team?
Where do I find my booking page link?

Members & clients

Add clients and track their full history.

How do I add a client?
Where can I see a client's history?
How do I archive a client or remove a package?

Memberships & packages

Create packages and grant sessions.

How do I create a package?
How do I assign a package to a client?
Who can see and buy a package?

Scheduling & classes

Build your schedule and manage bookings.

How do I build my schedule?
How do capacity and waitlists work?
How does the cancellation window work?

Payments

Getting paid, refunds and payouts.

How do I get paid by clients?
How do members pay?
Which currencies and cards are supported?

Shop & products

Sell products online and in person.

How do I add a product?
How is stock tracked?
Can I sell in person and online?

Affiliate program

Refer businesses and earn.

How do referrals and rewards work?
Where do I find my referral link?
How do I get my balance paid out?

Notifications

Emails, push and automated reminders.

How do notifications work?
Can I set up reminders?
Why didn't a member get an email?

Booking portal

Your public page and how members use it.

What can I customise on my public page?
How do members book and pay?
How do I share my booking page?

Account & security

Sign-in, roles and data privacy.

How do team roles work?
How do I manage my sign-in details?
Is my data private and secure?

Troubleshooting

Fixes for the most common issues.

My members can't pay, or I'm not getting paid
A member can't sign in to my booking page
A member didn't get an email or reminder

Still need help?

Can’t find what you’re looking for? Get in touch and our team will be happy to help.